Frequently asked questions
Check out these FAQ. We may have answered any questions you have here.
- What is the free gift with my cage?
- What cage brand do you sell?
- How much is shipping?
- I need Parts. How do I get them?
- Do you charge sales tax?
- Where do you ship? Do you ship world wide?
- How fast is shipping? When will my order ship?
- Can I expedite my shipping?
- Can I track my order?
- What if I want to cancel my order?
- What is your return policy?
- What if my cage arrives damaged?
- Do you have a catolog?
- Do your cages come assembled?
- What forms of payment do you take?
- What does "Back Ordered Mean?
- Why dont I see the color I want in your color choices?
A size appropriate toy will be shipped with your new cage. "A new house warming gift".
We carry A&E cages.
We are proud to be an authorized dealer of A&E cages. We have been selling A&E cages since 2004. The cages are well made and bird safe. A&E is a manufacture that stands behind their product.Read more here
Shipping is included in the price. The price you see is the price you pay.
You can order parts by calling this number: 800-631-7387 - A&E Cage Co.
Only CA residents pay sales tax.
We only ship cages to the lower 48 United States.
We DO NOT ship cages to Alaska or Hawaii.
We ship orders out in the order they come in.
It usually takes 2 - 4 days for cages to ship.
Cage covers and toys usually ship by the next business day.
Shipping time is determined by where you are located. Exspect at least a week once your item ships.
We do not offer expedited shipping
You will be sent by email shipping and tracking information
You can cancel your order for a full refund as long as your order has not shipped.
If your order has shipped that would fall under our RETURN POLICY
Please read our full return policy Here
Damaged parts will be replaced at no cost to you as long as our damage policy is followed. See our full damage policy here.
We do not have a print catolog. Our catolog is our website.
Your cage will be shipped unassembled. Anywhere from 1 to 4 boxes. Depending on the cage.
We accept Visa, Mastercard, and Paypal.
If you want to pay with a check. Paypal offers that service. Paypal also offers financing if you want to make payments.
Back Ordered items are out of stock but on order. We take pre sales on back ordered items. It you would like to know when an item is estimated to come back in stock. Please email us and we will let you know the esimated time of arivial.
Some colors have been discontinued in some cages.
Please Contact US With any questions you have. Our email responce time is within a few hours.