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Bird Cages Galore FAQ


  1. WHAT IS THE QUALITY OF YOUR CAGES - Warranty Information
  2. WHAT CAGE BRANDS DO YOU SELL
  3. WHAT IF I WANT TO CANCEL?
  4. WHAT IS YOUR RETURN POLICY?
  5. WHAT HAPPENS IF MY CAGE ARIVES DAMAGED?
  6. HOW MUCH IS SHIPPING?
  7. WHERE DO YOU SHIP?
  8. DO YOU SHIP WORLD WIDE?
  9. WHAT IS THE SHIPPING TIME?
  10. WHEN WILL MY CAGE BE SHIPPED
  11. HOW CAN I ORDER? HOW CAN I PAY?
  12. HOW ARE YOUR PRODUCTS SHIPPED?
  13. CAN I TRACK MY ORDER?
  14. DO YOU HAVE A CATOLOG?
  15. WILL I HAVE TO PAY SALES TAX?
  16. EMAIL RESPONSE TIME:
  17. WHERE DO I FIND CAGE ASSEMBLY INSTRUCTIONS
  18. DO YOUR CAGES COME ASSEMBLED?
  19. I am having trouble with your shopping cart?


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Question: WHAT IS THE QUALITY OF YOUR CAGES

We only sell products that are of the highest quality.
100% Bird Safe! Non Toxic powder Coated Paint (Paint Independently tested) get paint test results here
Our Powder Coated cages are wrought iron
with a heavy powder coat baked on 100% bird safe paint.
Our Cages are Built to last!
Our stainless steel is 304 grade stainless steel
( real stainless steel )
They are not a coated cage that will peel.
Our stainless steel with proper care will last the life of your bird.

All cages have a manufacture warranty

Warranty card must be filled out and returned with proof of purchase within a week of receiving your cage.
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Question: WHAT CAGE BRANDS DO YOU SELL

We carry A & E Cages, Marvelous Cages, Mango Cages
We have found these manufactures to have the best quality
100% Bird Safe! We stand behind the products we sell

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Question: WHAT IF I WANT TO CANCEL?

As long as your order hasn’t been shipped you can
cancel for a full refund.

If your order has been shipped the standard
return policy is enforced.

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Question: WHAT IS YOUR RETURN POLICY?
 Your Money Back Guarantee

Read about our Return Policy Here

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Question:
WHAT HAPPENS IF MY CAGE ARIVES DAMAGED?

Please read our guarantee and shipping policies

for a detailed answer.

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Question: HOW MUCH IS SHIPPING?

Shipping is Free to customers in the Lower 48
United States

Shipping to Canada, Alaska, Hawaii - please email for a shipping quote

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Question: WHERE DO YOU SHIP?

We ship to the continental US
The Lower 48 states

We also can ship to Alaska, Hawaii and Canada - with extra shipping cost - please email for a shipping quote

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Question: DO YOU SHIP WORLD WIDE?

NO

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Question: WHAT IS THE SHIPPING TIME?
WHEN CAN I EXSPECT MY CAGE?

Shipping time is from 1 to 14 days from the date of shipment.
(The time is determined by the size of the cage and your location.)

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Question: WHEN WILL MY CAGE BE SHIPPED
AFTER I ORDER IT?

We try very hard to ship your order within 5
business days of ordering if the item is in stock.

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Question: HOW CAN I ORDER? HOW CAN I PAY?

Call 800-611-2243 to order

You can use our shopping cart and pay by
Credit Card or Pay Pal

We Guarantee your Credit Card Security!

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Question: HOW ARE YOUR PRODUCTS SHIPPED?

All products are shipped standard UPS ground, Fed Ex,
USPS (united states postal service)
Large cages are shipped Ground Trucking Freight
It depends on the size and weight of your order
as to how it will be shipped.

Under each cage on the website it is stated if that item will ship FREIGHT TRUCKING

Shipping transit time can take from 2 to 14 business days from
shipping date to delivery date.
(depending on where you are located.)

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Question: CAN I TRACK MY ORDER?

NOTE: We must have a working email address for you.

You can also visit our Customer Service Page and track your order there.

We will keep you informed via email with your
shipping and tracking information.
You will be emailed a receipt along with
your shipping and tracking info.
You must provide us with a working email
address and a contact phone number.
There is no account to sign up for when
you order with us.

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Question: DO YOU HAVE A CATOLOG?

Our catalog is our online store.

We do NOT have a print catolog

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Question: WILL I HAVE TO PAY SALES TAX?

Vermont Residents pay sales tax

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Question: EMAIL RESPONSE TIME:

For any and all questions you can email us at
info@birdcagesgalore.com

You can also use our email question form located on our customer care page.

 You can expect a response with-in 1 day.

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Question: WHERE DO I FIND CAGE
ASSEMBLY INSTRUCTIONS?

The assembly of the cages and play stands
are pretty basic However if you have trouble
send us an email and we will have someone call you with help.

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Question: DO YOUR CAGES COME ASSEMBLED?

All cages and play stands will be shipped to
you in boxes and will need
to be assembled.

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Question: I am having trouble with your shopping cart?

Shopping cart issues are browser setting issues. Here are a couple common fixes.

  1. Pop Up Blocking can disable the shopping cart

If it's not your pop up blocker try:

  1. Internet Explorer users - Go to tools, Security, Restore default level
  2. Or go TOOLS - INTERNET OPTIONS - SECURITY SETTINGS - MISCELLANEOUS, the "Navigate sub-frames across different domains option need to be ENABLED."
  3. If this dosent work or you prefer not to change your browser settings we can take your order by phone. Call our toll free order line 800-611-2243

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If you have any questions regarding any cage just send
an email and we will answer any and all
questions as fast as we can.

If you don't see your question here please
send an email with your question.

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