All products are insured for *Freight Damage

(conditions apply see below)

Manufactures Warranty for defects.

You can return an item within 30 days of Purchase for a refund (conditions apply)

To return an item and receive your refund:

These steps must be followed: READ ALL CARFULLY

1. Contact Us first to receive a return address and instructions

2. Item must be Un-used ( new condition )

3. Item must be in original packaging with all parts, paperwork and warranty cards included

4. Customer is responsible for shipping the item back

• Shipping insurance is recommended to cover the cost of the item.
• If there is damage on return - you will have to recover the cost of the item by filing a claim with the shipping company.
• We are not responsible for damages on return
• Item must be returned with a way to track the item

5. After the item arrives back to the warehouse we will check to see that the item is in new condition and undamaged.
If we find that all instructions have been followed we will issue your refund

6. You will be refund the item price less shipping charges incurred by BirdCagesGalore.com * Additionally, a 20% restock fee will be deducted for cages & stands. A 10% restock fee for bird cage covers.

You can cancel for a full refund if your item has not been shipped.

If your item has been shipped the RETURN POLICY applies.

Definition of Damage:

• Broken bars,
• Broken welds, badly bent pieces

* Shipping instruction that must be followed in order to put in a damage claim:

* 1. For Large Cages and large Orders

• * Large cages are shipped via freight carrier.
  
• This type of delivery will require Inspection and a Signature.
• Customer MUST note the condition of the item on the delivery receipt when signing for it. If you cannot inspect the item at the time of delivery please:
• NOTE: Possible Concealed Damage when you sign.

• Frailer to note damage will result in shipping damages not be covered.
• You must keep all boxes and packaging until the damage issue is resolved.
• We will need pictures of any damage that is to be claimed

2. For Smaller Cages

• Smaller size cages are shipped via UPS Ground
  
  Inspect your order right away for damage or missing parts.

To Report Damage:

• Email Us at info@birdcagesgalore.com
• Pictures are required to file a shipping claim
• Keep all boxes and packing materials
• Parts will be replaced at no cost to you provided instrutions are followed
• Damage and/or missing parts must be reported within 5 days of delivery

All packaging must be kept if you have damage until the issue is resolved.
All products have a Manufactures Warranty for defects
Warranty covers manufactures defects (not misuse or abuse)

Defective materials Broken welds

• AE cages 6 Month warranty
• Marvelous Cages 1 year warranty
• Mango Cages 5 year warranty on Paint and a lifetime on Workmanship.
• Stainless Steel cages have a 2 Year warranty

Warranty does not cover damages due to misuse, abuse, negligence or putting a bird in a cage that is not designed for the type of bird.

Please make sure the cage you order is right for your bird. Larger parrots have strong beaks and the proper bar size is important. If you place a large parrot in one of our smaller cages and the bird damages the cage, it will not be covered under the warranty. If you have any questions about the right cage for your bird, please let us help you choose the proper cage for your bird.